An Early Termination Fee (ETF) is a charge assessed for service or services disconnected before the end of a current, active term agreement.  An ETF is applied to the final invoice issued to the customer.  In addition, Birch may also charge back credits previously provided or charges previously waived when service or services had originally been signed for by the customer.  

Service or services may be disconnected for any of the following reasons:

  • Customer requests a disconnect
  • Birch receives notification from another provider that customer is taking service(s) away from Birch
  • Service is disconnected for nonpayment 
  • Customer is in violation of Birch's Acceptable Use Policy 

If you have questions about an Early Termination Fee, feel free to contact Birch Billing at 1-888-772-4724.