Birch Hub extends TotalCloud PBX calling capabilities to PC and Macintosh computers, as well as Android Smart Phones and iPhone. If you don’t know your password for the Birch Hub, please follow the steps below if you have access to BirchConnect. If you do not have access to BirchConnect, please contact your account administrator or contact the TotalCloud PBX support team at 888-564-0610.

Step 1

If you have access to BirchConnect, log in and put your mouse over ‘Manage Services’, then click ‘TotalCloud PBX’.


Step 2

Click on ‘Number Settings’ and select ‘User Profile’


Step 3

If provided the option, select the telephone number or extension you are managing.


Step 4

Scroll down to the “Seat Username and Password” and reset you password. The username listed is what is used with the Hub application.