The Contacts list in the Contacts tab can contain different types of contacts as follows:

  • Presence-enabled contacts
  • Non-presence-enabled contacts

Any contact can be marked as a favorite, when then appears at the top of the Contacts list in the Favorites section.

Presence-enabled contacts are users with an Extensible Messaging and Presence Protocol (XMPP) address. These can be other Hub users or users from federated systems such as Google Talk. Non-presence-enabled contacts can be phone or conference numbers. These are also stored on the server and available on all client instances of the user.

The Android Mobile client shows contact groups created from the Desktop. Contact groups cannot be created or edited from the Mobile client.

The Contacts tab contains the following:

  • UC-One Contacts
    • All
    • Online
  • Contact Directories
    • Local Address Book
    • Directory

Directory provides the company directory contacts. The Local contact list provides the contacts from the local phone book.

Contact Card

The contact card displays information about a contact based on the contact type. This includes Hub contacts, Local address book contacts, and contacts from directory search results.

The user can initiate a call or chat session directly from the contact card. This includes joining other contact’s My Room or dialing a My Room audio bridge from a directory contact search result.

If the contact has an associated e-mail address, then the application supports sending an e-mail to the contact by launching the native e-mail client on the mobile device.

Add Contacts

When you sign in for the first time, there are no contacts on your Contacts list. Add a new presence-enable contact at any time by selecting the option Add Contact from the plus icon in the left bottom bar. Another way to add new contacts is to use the directory search option from the Contacts tab.

In the Add Contact screen, enter the contact’s information and then select OK. By default, your presence information is always shared with a new contact if an XMPP address is provided.

If you receive a buddy request, you can decline or accept it. If you decline the buddy request, you can always share your presence information later by selecting Subscribe from the buddy contact card. Note that the contact must accept your subscription request for you to establish the presence relationship successfully.

Add a conference number by selecting the option Add Conference from the plus icon in the left bottom bar. In the Add Conference screen, enter the conference information and then select OK A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number, for example, for a recurring conference.

Add a local contact by selecting the Add Local Contact option using the plus icon in the left bottom bar. The Add Local Contact option opens the native Address Book for adding a new contact in the local phone book.


Tap a contact from the Contacts list to open a contact card. This is the same for presence-enable and non-presence-enabled contacts.

  • Select Edit from action overflow button to open the Contact Information dialog box where you can edit information. This works for both presence-enabled and non-presence-enabled contacts.
  • Select Unsubscribe from action overflow button to remove the presence relationship between you and that contact. This means you do not see the contact’s presence information and your contact does not see yours. Select Subscribe to
    re-establish a presence relationship. An unsubscribed contact remains on the Contacts list and is always shown
    as “offline”.
  • Select Remove from action overflow button to remove the contact from your Contacts list.


There are four contact filters available from the Contacts tab:

  • All – Shows all presence-enabled and non-presence-enabled contacts.
  • Online – Shows only the presence-enabled contacts that are currently online.
  • Local Address Book – Shows the contacts from your local phone book.
  • Directory – Shows the contacts from a company directory (which requires a search).

Sort and Display Order

The following options in Preferences control how contacts are displayed:

  • Display by – display First name or Last name first.
  • Sort by – sort by First name or Last name.
  • Short name format – format of the name to be used in chat lists.
NOTE: Asian names – Chinese, Japanese, and Korean (CJK)

On Android, Asian names (CJK) are not dependent on the preceding settings. Asian names are always sorted by Last name and displayed with the Last name first. For Asian names, the short name format is always the full name.